Terms & Conditions

How to Reach ProHealth Solutions

You can order online, by mail, telephone, or fax. We're happy to take your telephone order during our regular business hours, 9 AM to 5 PM weekdays Pacific time. Our toll-free order line is 760-772-9300. When calling for our nutritionist please use our regular telephone line 760-772-9300. Orders received by 12:00 PM Pacific time are usually shipped the same business day.

Since it may not be convenient to your schedule to call during our regular business hours, and you are a returning customer, just leave your name, number and order and we will use the information we have on file and call you with a confirmation.

If you are a new customer you can call our answering machine at any time and leave your order or your message, along with your name, address, and telephone number where you can be reached during business hours.

If you would like to place your order by fax, please be sure to include your voice telephone number and fax telephone number, so we can reply promptly if necessary. Our fax number is (760) 345-6886.

Payment

Payment may be made in any of the following ways:

By sending check or money order in U.S. currency drawn on a U.S. bank.
By providing a Master Card / Visa/ Novus number and expiration date.

Delivery

We want to make sure that you receive your order in a timely fashion, without unnecessary delays or problems. This means we need to be sure we have your correct street address, including zip code (unless your delivery is made to a post office box, via the USPS postal service).

If your receive an item damaged by the carrier, please save the box and packing material, and notify us at once. We will provide you with additional information for return or replacement.

Refunds and Exchanges

We accept unopened product within 30 days or purchase.
No returns on persoal care items and any item that is not a supplement.
You must have a return authorization before returning product.
15% restocking fee charged on all approved returns.

Catalogs

Our mailing list is not sold or given to any other companies. If you or a friend would like to receive our catalog and/or price list, please send us your name and address or email address and we will be glad to send a copy to you. If you would like to stay on our mailing list, please be sure to advise us of your new address if you move. The post office will not automatically forward catalogs.

Thank you! We hope you find value on our Internet site, and look forward to providing you with the best products for your health!